The entire Citizen team is ready to welcome you again. We want to ensure the best possible experience for our guests, therefore we are providing you with more flexibility to plan your travels.  For this, we have relaxed our cancellation and refund policy to allow you to anticipate your future trips with confidence.

OUR CANCELLATION POLICY

Cancellation is free up until 72h (midnight) before your arrival date.  After this time, the full amount is charged and not refunded.  This policy is applicable to all the reservations made from the 1st January 2024, excluding the pre-paid early bird tarifs.