COVID-19

Important information

UPDATED 22/04/2020

Following an announcement made by the French Prime Minster on Saturday 14 th March 2020, all restaurants, bars, cinemas, and other non-essential business are to close, as a hotel, we unfortunately decided to close to ensure the safety of our staff and guests. We shall remain closed until further notice or new instructions from the French government. Please keep updated on our social media for further information concerning Le Citizen.

Government guidance can be found at https://www.gouvernement.fr/en/coronavirus-covid-19

International guidance can be found at https://www.who.int/health-topics/coronavirus

At Le Citizen, we make every possible effort to keep you informed and to provide you with the level of service that you require so that you can manage your bookings and plan around current unforeseen circumstances. As a guest of Le Citizen, we appreciate your loyalty and we recognise that there is increased uncertainty that coronavirus (COVID-19) is causing around the world. Our highest priority is the health and well-being of our guests and employees.

Cancellation policy & booking flexibly

With many countries facing travel restrictions, we understand that many of you are looking for flexibility.

Our cancellation policy is as follows: – Cancellation is possible until 7 days prior to the arrival. However, we want to provide our guests with flexibility in case of last minute changes. For stays between March 1, 2020 and April 30, 2020, we allow you to modify your stay to a later date in 2020 up to the day before your arrival. The full price of the reservation will be charged at modification of the dates. You are only required to pay the price difference between the room rates at the time of the check-in. In case of cancellation, the already charged amount will not be reimbursable.

For bookings made through a travel agent or online booking platform (e.g. Booking.com, Expedia) please contact them directly – we have advised these companies of our cancellation policy and you should refer to their terms and conditions.

Your safety during your stay

Our number one priority is your health, safety and well-being. Le Citizen is required to adhere to comprehensive health and safety procedures including all local laws. Our staff is provided with best-practices and guidelines to ensure your safety and additional COVID-19 cleanliness specific guidance

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